All orders are processed within 1 to 2 business days (excluding weekends, holidays, peak season, and flash sales) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping Rates and Estimates
Free ground shipping: Available on all orders.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Expedited shipping is available at checkout for non-PO Box addresses. Expedited shipping fees and turnaround time will be displayed at checkout for eligible orders.
Refunds, Returns, and Exchanges
See our full return policy page for more information.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.